This website is owned and operated by: EVERVUE GULF – FZCO, We are a company registered in IFZA Business Park, Box 342001, Dubai, United Arab Emirates (U.A.E.).
Your privacy is important to us.
To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect
This notice applies to all information collected or submitted on the evervue.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
The Way We Use The Information
We use the information you provide about yourself when placing an order only to complete that order.
We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer email that we receive, as well as to send emails related to product orders placed in our online store.
In addition, your email address may be used to inform you, from time to time, about updates to our products and services.
If you do not wish to be informed about product updates, you may contact us to be removed from our marketing list.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.
Our Commitment To Privacy
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by contacting us directly.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Changes in the Privacy Notice
We reserve the right to change the Privacy Notice at its sole discretion.
Regardless of changes, we will never use your information in a materially new way (a way not described in this current notice) without first contacting you and offering you a meaningful opportunity to opt-out or otherwise prevent that new use.
If you choose to prevent such uses, your information may only be used as spelled out in this current notice.
How To Contact Us
Should you have other questions or concerns about these privacy policies.
Please write us at info@evervue.ae
Welcome to Evervue.
These Terms and Conditions ("Terms") govern your access to and use of the Evervue websites, products, services, quotations, orders, and purchases made through Evervue and its affiliated companies worldwide (collectively referred to as "Evervue", "Company", "we", "our", or "us").
Established in 2001, Evervue is a global factory-direct manufacturer, designer, and supplier of premium lighted mirrors, smart mirrors, mirror televisions, bathroom televisions, outdoor televisions, marine televisions, framed mirror televisions, cabinet televisions, commercial display solutions, and related technology products. Through its family of brands and product lines, including Grand Mirrors™, MirrorVue™, QAIO™, DecoVue™, Ocea™, Cosmos™, CabiTV™, Spectrum™, and Cinema™, Evervue serves residential, commercial, hospitality, healthcare, marine, retail, architectural, and professional markets worldwide.
As a buy-direct manufacturer, Evervue enables Customers to purchase directly from the source without traditional retail markups. Many Evervue products are manufactured, assembled, engineered, configured, or customized based on individual Customer specifications, project requirements, and approved designs. Consequently, product availability, lead times, specifications, pricing, and production schedules may vary depending on the nature and complexity of the order.
Evervue offers both Standard Products and Custom Products, ranging from stock catalog items to fully customized solutions designed for residential homes, luxury developments, hotels, healthcare facilities, cruise ships, yachts, commercial properties, and other specialized environments.
These Terms constitute a legally binding agreement between Evervue and any individual, consumer, business entity, reseller, distributor, contractor, architect, designer, developer, installer, consultant, government entity, or other party purchasing, accessing, or using our products and services ("Customer", "you", or "your").
By accessing our website, requesting a quotation, approving specifications or shop drawings, placing an order, making a purchase, submitting payment, accepting delivery, or otherwise engaging with Evervue, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Warranty Policy, Shipping & Delivery Policy, and Return, Refund & Cancellation Policy, each of which is incorporated herein by reference.
Customers acknowledge that certain products may be custom-made, made-to-order, project-specific, engineered-to-order, or manufactured according to Customer-approved specifications. Such products may be subject to different production schedules, cancellation rights, return limitations, warranty coverage, and delivery requirements as further described in the applicable policies and contractual documents.
Nothing in these Terms shall exclude, restrict, or limit any mandatory consumer rights or remedies available under applicable law. Where local consumer protection laws provide greater protections, those rights shall prevail to the extent required by law.
Evervue conducts business globally and is committed to complying with applicable laws and regulations in the jurisdictions in which it operates, including but not limited to the United States, Australia, the United Kingdom, the Netherlands, the European Union, Hong Kong Special Administrative Region, the United Arab Emirates, Panama, and other countries where Evervue products and services are offered.
If you do not agree to these Terms, you must not access, purchase, use, or continue using our websites, products, or services.
For the purposes of these Terms and Conditions, the following terms shall have the meanings set forth below unless the context requires otherwise:
"Company", "Evervue", "we", "us", or "our" means the applicable Evervue entity, affiliate, subsidiary, branch, representative office, distributor, or authorized business entity responsible for the sale, manufacture, supply, distribution, or provision of products and services to the Customer, including but not limited to Evervue USA Inc., Evervue Nederland B.V., Evervue UK Ltd., Evervue PTY. Ltd, Evervue Américas S.A., Evervue Asia Ltd. (Hong Kong), Evervue Middle East (FZE), Evervue Gulf FZCO, and any successor or affiliated companies operating under the Evervue brand.
The contracting entity may vary depending on the Customer's location, order destination, invoicing entity, or applicable sales agreement.
"Customer", "you", or "your" means any individual, consumer, business entity, corporation, partnership, limited liability company, government body, nonprofit organization, trust, reseller, distributor, contractor, architect, designer, developer, consultant, installer, agent, or other person or legal entity that accesses the website, requests a quotation, places an order, purchases products or services, or otherwise engages in a transaction with the Company.
"Consumer" means a natural person who purchases products or services primarily for personal, family, household, or non-commercial use and who is entitled to the protections afforded by applicable consumer protection laws in the relevant jurisdiction.
Where applicable law distinguishes between consumer and business transactions, a Consumer shall be treated in accordance with the mandatory statutory rights and remedies provided under such laws.
"Business Customer" means any individual or legal entity purchasing products or services for commercial, professional, industrial, governmental, institutional, development, resale, hospitality, healthcare, marine, construction, or other business-related purposes, including purchases made in the course of trade, profession, occupation, or business activities.
Business Customers include, but are not limited to:
"Products" means all goods, equipment, accessories, components, software, hardware, digital content, services, support offerings, and related items supplied, manufactured, distributed, or sold by the Company, including but not limited to lighted mirrors, smart mirrors, mirror televisions, bathroom televisions, outdoor televisions, marine televisions, digital displays, accessories, mounting systems, replacement parts, custom-made products, and any associated services.
Product descriptions, specifications, images, drawings, renderings, brochures, and marketing materials are provided for general informational purposes and may be subject to modification without notice.
"Custom Products" means products that are manufactured, assembled, configured, modified, personalized, or produced according to the Customer's specific requirements, instructions, measurements, specifications, finishes, materials, colors, designs, branding, technical requirements, installation requirements, or other requested customizations.
Custom Products include, without limitation:
Custom Products are manufactured specifically for the Customer and generally cannot be resold to another purchaser. As a result, Custom Products may be subject to separate cancellation, return, refund, and warranty provisions.
"Standard Products" means products that are manufactured, stocked, marketed, or offered by the Company as part of its regular product range and that are sold without substantial customization, modification, or personalization requested by the Customer.
Standard Products may include:
The classification of a product as a Standard Product or Custom Product shall be determined by the Company based on the nature of the order, production requirements, customization level, and applicable product specifications.
References in these Terms to the singular include the plural and vice versa, and references to one gender include all genders where the context permits. Headings are included for convenience only and shall not affect the interpretation of these Terms.
By accessing, browsing, using, registering with, requesting information from, obtaining a quotation from, placing an order through, or purchasing products or services from Evervue, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, together with any other policies, agreements, notices, and documents expressly incorporated by reference, including but not limited to our Privacy Policy, Warranty Policy, Shipping & Delivery Policy, and Return, Refund & Cancellation Policy.
These Terms apply to all visitors, users, customers, consumers, business customers, distributors, resellers, contractors, architects, designers, developers, consultants, installers, agents, and other parties who access or use our websites, products, or services.
If you are entering into a transaction on behalf of a company, organization, partnership, trust, government entity, or other legal person, you represent and warrant that you have the legal authority to bind such entity to these Terms. In such cases, references to "you" and "your" shall refer to both the individual acting on behalf of the entity and the entity itself.
You acknowledge and agree that:
If you do not agree to these Terms, you must immediately discontinue use of the website and refrain from placing orders, purchasing products, or using any Evervue products or services.
Evervue reserves the right to update, amend, modify, or replace these Terms from time to time. Any changes will become effective upon publication on the applicable Evervue website unless otherwise required by applicable law. Continued use of the website, products, or services after such publication constitutes acceptance of the revised Terms.
Nothing in these Terms shall limit or exclude any mandatory consumer rights or protections that cannot be waived or excluded under applicable laws, including consumer protection legislation in the United States, Australia, the United Kingdom, the Netherlands and European Union, Hong Kong Special Administrative Region, the United Arab Emirates, Panama, or any other jurisdiction where such rights are legally protected.
The Customer acknowledges that Evervue's products, specifications, pricing, lead times, warranty coverage, technical capabilities, and commercial terms are governed solely by the written documents issued or approved by Evervue, including quotations, invoices, order confirmations, approved drawings, technical specifications, sales agreements, policies, and other written communications.
No oral statement, verbal representation, estimate, prediction, opinion, recommendation, advice, promise, commitment, or assurance made by any employee, sales representative, distributor, reseller, contractor, consultant, installer, agent, or other third party shall modify, expand, waive, or override these Terms or create any binding obligation upon Evervue unless expressly confirmed in writing by an authorized representative of Evervue.
In the event of any conflict between verbal communications and written documentation issued by Evervue, the written documentation shall prevail.
To purchase products or services from Evervue, access certain features of our website, request quotations, or enter into contractual arrangements with Evervue, you must meet the eligibility requirements set forth in this Section.
By placing an order, requesting a quotation, entering into a purchase agreement, or otherwise engaging in a transaction with Evervue, you represent and warrant that:
Where an order is placed on behalf of a corporation, partnership, limited liability company, government entity, trust, nonprofit organization, or other legal entity, the individual placing the order represents and warrants that they are duly authorized to act on behalf of and legally bind that entity.
Evervue reserves the right to request documentation verifying such authority, including but not limited to corporate resolutions, powers of attorney, authorization letters, business registrations, or other supporting documents.
Consumers purchasing products for personal, family, or household use may be entitled to statutory consumer rights under applicable consumer protection laws. Nothing in these Terms shall be interpreted as limiting any non-excludable rights available under applicable law.
Consumer purchasers may be required to provide valid contact information, billing details, delivery information, and proof of identity where reasonably necessary to process orders, prevent fraud, comply with legal obligations, or verify ownership of an account.
Evervue products and services may be offered for sale in multiple jurisdictions. Customers purchasing products for importation into another country are responsible for ensuring that the purchase, importation, possession, installation, and use of the products comply with all applicable local laws, regulations, building codes, electrical standards, customs requirements, sanctions laws, and import restrictions.
Evervue reserves the right to decline or cancel transactions where shipment, importation, exportation, or use of the products may violate applicable laws or regulatory requirements.
Customers may not purchase products or services from Evervue if they:
Evervue reserves the right to conduct compliance checks and to refuse, suspend, cancel, or terminate any transaction where compliance concerns arise.
To protect customers and maintain the integrity of its business operations, Evervue may, at its sole discretion, conduct verification procedures before accepting an order, processing payment, shipping products, or providing services.
Such verification may include:
Failure to provide requested information within a reasonable period may result in order delays, suspension, or cancellation.
Evervue reserves the right, to the extent permitted by applicable law, to refuse service, decline quotations, reject orders, limit quantities, suspend accounts, or cancel transactions where:
Any payment received for an order that is cancelled by Evervue under this Section shall be refunded in accordance with applicable law and the applicable payment processing procedures.
By purchasing products or services from Evervue, you agree to comply with all applicable laws, regulations, standards, and governmental requirements in connection with the purchase, importation, installation, operation, maintenance, resale, and use of the products.
Nothing in this Section shall limit any mandatory consumer rights or protections that cannot be excluded under applicable laws, including those of the United States, Australia, the United Kingdom, the Netherlands and European Union, Hong Kong Special Administrative Region, the United Arab Emirates, Panama, or any other jurisdiction where Evervue conducts business.
Evervue strives to ensure that all product descriptions, specifications, measurements, images, drawings, renderings, brochures, catalogs, technical documentation, and other product-related information are accurate and up to date. However, product information is provided for general informational purposes only and may be subject to modification, correction, improvement, or updating without prior notice.
Customers are responsible for reviewing all product information carefully and ensuring that the selected product is suitable for their intended use, installation environment, and project requirements before placing an order. Minor edge imperfections, chipped corners, edge chips, handling marks, or transport-related cosmetic damage must be reported in accordance with Evervue's Shipping & Delivery Policy and do not constitute manufacturing defects.
Product specifications published on the Company's website, quotations, technical drawings, brochures, catalogs, manuals, marketing materials, or other documentation are intended to provide general guidance regarding product features and performance.
Specifications may include, but are not limited to:
The Company reserves the right to modify, improve, discontinue, replace, update, or substitute product specifications, components, materials, technologies, suppliers, or manufacturing processes without prior notice, provided that such changes do not materially diminish the intended functionality of the product.
Unless expressly stated in writing, specifications do not constitute a guarantee of performance, compatibility, suitability, or fitness for a particular purpose.
All dimensions, measurements, weights, capacities, installation clearances, technical tolerances, and other sizing information are approximate and subject to reasonable manufacturing tolerances.
Customers are solely responsible for:
For Custom Products, the Customer bears sole responsibility for the accuracy of all measurements, specifications, drawings, templates, and information submitted to the Company.
The Company shall not be liable for errors, delays, additional costs, installation issues, replacement requirements, or damages arising from incorrect measurements, inaccurate information, or specifications supplied by the Customer or third parties acting on the Customer's behalf.
Product colors, finishes, textures, coatings, materials, lighting temperatures, and visual appearances may vary due to manufacturing processes, material characteristics, lighting conditions, display settings, photography, printing processes, monitor calibration, and device configurations.
Examples include:
Minor variations in color, finish, texture, grain, pattern, reflectivity, or appearance shall not be considered manufacturing defects and shall not constitute grounds for cancellation, rejection, return, refund, or warranty claims unless otherwise required by applicable law.
Customers requesting exact color matching, finish matching, or material matching should consult the Company before placing an order and may be required to approve samples, swatches, or production references where available.
Product images, photographs, videos, illustrations, diagrams, renderings, 3D visualizations, marketing materials, and technical drawings are provided for illustrative purposes only.
Actual products may differ from displayed images due to:
Accessories, decorative items, furniture, electronic devices, installation components, mounting hardware, or other items shown in images may not be included unless expressly stated in the applicable quotation, order confirmation, invoice, product description, or sales agreement.
The Company does not warrant that product images or visual representations will exactly reflect the appearance, dimensions, color, finish, or configuration of the delivered product.
The Company reserves the right to modify, replace, upgrade, discontinue, suspend, or withdraw any product, feature, accessory, material, finish, technology, or product line at any time without prior notice.
Where a product becomes unavailable after an order has been placed, the Company may, at its discretion:
Customers should not rely solely on website content, marketing materials, product images, or general product descriptions when making purchasing decisions.
Where technical performance, compatibility, installation requirements, integration capabilities, environmental conditions, regulatory compliance, or project-specific requirements are important, Customers are encouraged to consult with the Company and obtain written confirmation prior to placing an order.
Nothing in this Section limits any statutory rights or remedies that cannot be excluded under applicable consumer protection laws.
All prices displayed on the Company's website, quotations, proposals, catalogs, brochures, price lists, marketing materials, or other communications are provided for informational purposes only and do not constitute a binding offer unless expressly confirmed in writing by the Company.
Prices are subject to change at any time without prior notice due to market conditions, material costs, labor costs, exchange rate fluctuations, transportation costs, regulatory changes, tariffs, duties, taxes, supplier pricing adjustments, or other factors affecting the cost of production or delivery.
A binding price shall only be established upon the Company's issuance of a written quotation, invoice, order confirmation, sales agreement, or other written acceptance of an order.
All quotations issued by the Company are non-binding invitations to purchase and are subject to availability, technical review, manufacturing feasibility, credit approval, and final acceptance by the Company.
Unless otherwise stated in writing, quotations:
The Company reserves the right to correct clerical, typographical, technical, pricing, calculation, or administrative errors contained in any quotation without liability.
Unless otherwise stated in writing, quotations shall remain valid for ninety (90) calendar days from the date of issuance.
Following expiration of the quotation validity period, the Company reserves the right to:
Any quotation accepted after its expiration date shall be subject to confirmation by the Company.
Prices may be quoted in various currencies, including but not limited to:
Unless otherwise specified in writing, all payments shall be made in the currency stated on the applicable quotation, invoice, or order confirmation.
The Company shall not be responsible for exchange rate fluctuations, bank conversion fees, intermediary bank charges, or currency-related losses incurred by the Customer.
Unless expressly stated otherwise in writing, quoted prices do not include:
The Customer shall be solely responsible for all applicable taxes, duties, governmental charges, customs fees, import costs, and regulatory assessments arising from the purchase, shipment, importation, ownership, or use of the products.
Where the Company is required by law to collect taxes, such amounts shall be added to the invoice and paid by the Customer.
Unless expressly stated otherwise in writing, product pricing does not include:
Shipping and freight charges are estimates only unless specifically guaranteed in writing.
Additional charges arising after quotation issuance due to carrier rate increases, fuel surcharges, customs requirements, delivery restrictions, storage costs, or other circumstances may be charged to the Customer where permitted by applicable law.
Pricing for Custom Products is based upon the specifications, measurements, materials, finishes, technical requirements, engineering requirements, and customization requests provided by the Customer at the time the quotation is prepared.
Any subsequent change requested by the Customer may result in:
The Company reserves the right to issue revised pricing where changes materially affect production, procurement, engineering, logistics, or installation requirements.
Despite reasonable efforts to maintain accurate pricing information, errors may occasionally occur.
The Company reserves the right to:
The Customer shall be notified promptly if a material pricing error is identified.
Nothing in this Section shall prevent the Company from complying with any mandatory consumer protection laws applicable to the transaction.
Promotional offers, discounts, coupons, rebates, special pricing arrangements, dealer pricing, reseller pricing, and marketing campaigns are subject to their specific terms and conditions.
Unless expressly stated otherwise:
The Company reserves the right to reject promotional claims that do not satisfy the applicable requirements.
Unless otherwise expressly agreed in writing by the Company, full payment is required prior to the commencement of production, procurement, shipment, delivery, installation, or performance of services.
For Custom Products, made-to-order products, special-order products, and standard product purchases, the Company generally requires full payment before production or shipment can proceed.
At the Company's sole discretion, alternative payment arrangements may be offered for commercial projects, hospitality projects, healthcare projects, marine projects, government projects, construction projects, or other orders with significant quotation or invoice values. Such arrangements may include deposits, milestone payments, progress payments, staged invoicing, credit terms, or other mutually agreed payment schedules.
Any alternative payment arrangement shall only be valid if expressly agreed in writing by both the Company and the Customer and may be subject to additional conditions, credit review, guarantees, security requirements, or project-specific agreements.
Failure to make any required payment when due may result in:
The Company reserves the right to refuse, revoke, modify, or withdraw any extended payment arrangement where the Customer fails to comply with agreed payment obligations or where the Company reasonably determines that credit, commercial, or operational risks have materially increased.
Unless otherwise agreed in writing, all payments made to the Company shall be non-refundable except as expressly provided in these Terms, the applicable Return, Refund & Cancellation Policy, or as required by applicable law.
Unless expressly agreed in writing, the Company does not provide price protection against future price increases, exchange rate changes, tax changes, tariff changes, freight increases, supplier cost increases, or other market fluctuations occurring after the issuance of a quotation or completion of a sale.
For Business Customers, all prices, quotations, and commercial terms are deemed confidential and may not be disclosed to third parties without the Company’s prior written consent unless required by law.
Business Customers acknowledge that pricing may be based upon negotiated commercial arrangements, project-specific considerations, volume commitments, distribution agreements, or other business factors.
Nothing in this Section shall exclude, limit, or restrict any mandatory rights or protections afforded to Consumers under applicable laws, including consumer protection laws in the United States, Australia, the United Kingdom, the Netherlands and European Union, Hong Kong Special Administrative Region, the United Arab Emirates, Panama, or any other jurisdiction where such rights cannot legally be excluded.
All orders placed with the Company are subject to review, verification, product availability, technical feasibility, payment verification, compliance requirements, and formal acceptance by the Company.
The submission of an order, acceptance of a quotation, deposit, payment, or request for production by the Customer shall not, by itself, constitute acceptance of the order by the Company.
A legally binding contract shall be formed when the Company issues written acceptance of the order, including but not limited to a Purchase Order, Invoice, Signed Shop Drawings, email confirmation, or any other written communication indicating the Company’s acceptance of the order.
For Custom Products, made-to-order products, and project-based orders, the Customer’s approval of shop drawings, specifications, technical drawings, renderings, or production documents, together with the Company’s written acceptance and commencement of production, shall form part of the contractual agreement between the parties.
Orders may be submitted through:
The Customer is responsible for ensuring that all information provided at the time of ordering is accurate, complete, and up to date, including:
The Company shall not be responsible for delays, costs, inaccuracies, production errors, or other issues arising from incomplete or inaccurate information supplied by the Customer.
An order shall be deemed accepted only when the Company provides written confirmation of acceptance.
The Company may decline, suspend, cancel, or refuse an order where:
If an order is declined after payment has been received, the Company shall refund any amounts paid in accordance with applicable law and the Company’s payment procedures.
For Custom Products, made-to-order products, special-order products, engineered products, and other non-stock items, production shall be deemed to commence upon the occurrence of any of the following events:
Once production has commenced, the order may become non-cancellable and non-refundable, subject to applicable consumer protection laws and any specific contractual terms agreed in writing.
The Company reserves the right to recover costs incurred for materials, labor, engineering, procurement, production, logistics, administrative work, and other expenses associated with the order.
Where Customer approval is required for invoice, drawings, specifications, renderings, measurements, layouts, engineering documents, finishes, or product configurations, the Customer shall carefully review all submitted documents before approval.
Approval by the Customer constitutes confirmation that:
The Company shall not be responsible for errors, omissions, or discrepancies that were approved by the Customer prior to production.
Requests to modify an order after acceptance must be submitted in writing and are subject to review and approval by the Company.
The Company is under no obligation to accept any amendment request after an order has been accepted.
Approved amendments may result in:
The Company shall provide notice of any material impact before implementing approved changes where reasonably practicable.
Once production has commenced, amendment requests may be restricted or unavailable.
Where the Company agrees to implement a post-production amendment, the Customer shall be responsible for all associated costs, including but not limited to:
The Company reserves the right to reject any amendment request that would adversely affect production schedules, product quality, operational efficiency, regulatory compliance, or contractual obligations.
Customer cancellation requests must be submitted in writing and shall not be effective unless acknowledged by the Company.
Cancellation requests shall be evaluated based on:
As Evervue operates as a factory-direct manufacturer, many products are manufactured, engineered, assembled, customized, or procured specifically for each Customer. Accordingly, cancellation rights may be limited once the Company has committed resources to the order.
Custom Products, personalized products, special-order products, project-based products, engineered-to-order products, and made-to-order products may become non-cancellable once production, procurement, engineering, material sourcing, or manufacturing activities have commenced.
Subject to applicable law, the following cancellation charges shall generally apply:
Cancellation Prior to Production or Procurement Commencement
If an order is cancelled before production, procurement, engineering, material sourcing, or manufacturing activities have commenced, the Customer shall be entitled to a refund less a cancellation fee equal to twenty-five percent (25%) of the total order value to cover administrative, transaction, engineering review, design, planning, and processing costs incurred by the Company.
Cancellation After Production or Procurement Commencement
If an order is cancelled after production, procurement, engineering, material sourcing, or manufacturing activities have commenced, but before substantial completion of production, the Customer shall be responsible for a cancellation charge equal to sixty percent (60%) of the total order value, representing the Company’s estimated costs for labor, materials, engineering, procurement, manufacturing scheduling, supplier commitments, and administrative expenses.
Cancellation Following Production Completion
If an order is cancelled after production has been substantially completed or completed, the Customer shall be responsible for a cancellation charge equal to eighty percent (80%) of the total order value, representing the Company’s incurred manufacturing, engineering, procurement, labor, storage, handling, and preparation costs.
Custom Products and Special Orders
For Custom Products, personalized products, made-to-order products, and products manufactured to Customer-approved specifications, the Company reserves the right to retain amounts exceeding the above percentages where actual costs incurred are greater, or to deem the order non-cancellable where the product cannot reasonably be resold, repurposed, or returned to inventory.
Delivery Delays
Estimated delivery dates are provided in good faith based on information available at the time of quotation or order acceptance.
Due to manufacturing schedules, material availability, supplier lead times, logistics constraints, customs procedures, inspections, force majeure events, and other circumstances beyond the Company’s reasonable control, delivery dates are estimates only and are not guaranteed unless expressly agreed in writing.
Delays in production, shipment, customs clearance, transportation, or delivery shall not constitute grounds for cancellation, refund, or chargeback except where required by applicable law.
Product Appearance and Material Variations
Minor variations in color, finish, texture, grain, reflectivity, lighting characteristics, material appearance, or visual presentation resulting from manufacturing processes, natural materials, photography, monitor settings, screen displays, or lighting conditions shall not constitute grounds for cancellation, return, refund, or rejection of products.
Customers may request material samples, finish samples, or color references prior to placing an order where available.
Additional cancellation provisions are set forth in the Company’s Return, Refund & Cancellation Policy.
The Company reserves the right to cancel or suspend an order prior to shipment where:
Where required by applicable law, any amounts paid for cancelled orders shall be refunded, less any amounts lawfully retained for work performed, materials procured, or costs incurred.
In the event of any conflict between contractual documents, the following order of precedence shall apply unless otherwise agreed in writing:
For the avoidance of doubt, verbal statements, oral discussions, sales presentations, marketing discussions, informal advice, or other unwritten communications shall not form part of the contractual agreement unless expressly incorporated into a written document issued or approved by Evervue.
No Customer purchase order terms or other unilateral documents shall modify these Terms unless expressly accepted in writing by an authorized representative of the Company.
The Customer agrees that orders, approvals, authorizations, acceptances, amendments, and other communications may be conducted electronically.
Electronic signatures, email confirmations, digital approvals, online transactions, and electronic records shall have the same legal force and effect as original written documents to the fullest extent permitted by applicable law.
Nothing in this Section shall exclude, limit, or restrict any mandatory rights or protections afforded to Consumers under applicable consumer protection laws, including those of the United States, Australia, the United Kingdom, the Netherlands and European Union, Hong Kong Special Administrative Region, the United Arab Emirates, Panama, or any other jurisdiction where such rights cannot legally be excluded.
The Company accepts payment through approved payment methods as determined by the contracting Evervue entity.
Evervue USA Inc.
Evervue USA Inc. accepts the following payment methods:
All Other Evervue Entities
Unless otherwise agreed in writing, Evervue entities outside the United States, including but not limited to Evervue Nederland B.V., Evervue UK Ltd., Evervue PTY. Ltd, Evervue Américas S.A., Evervue Asia Ltd. (Hong Kong), Evervue Middle East (FZE), Evervue Gulf FZCO, and other affiliated companies, accept payment exclusively through:
The Company reserves the right to modify accepted payment methods at any time without prior notice.
Payments shall be made in the currency specified on the applicable quotation and invoice.
The Customer shall be responsible for all currency conversion costs, intermediary bank fees, correspondent bank fees, transfer fees, and other banking charges associated with the payment transaction.
The Company shall receive the full invoiced amount free and clear of any deductions, offsets, withholding charges, or bank fees unless otherwise required by applicable law.
Unless otherwise agreed in writing, full payment is required prior to production, procurement, shipment, delivery, installation, or performance of services.
No order shall be scheduled for production, procurement, shipment, or delivery until the required payment has been received and cleared by the Company’s bank.
At the Company’s sole discretion, alternative payment arrangements may be offered for commercial projects, hospitality projects, healthcare projects, marine projects, government projects, construction projects, reseller projects, or other orders with significant quotation or invoice values.
Such arrangements may include:
Any alternative payment arrangement must be expressly approved in writing by both the Company and the Customer.
The Company reserves the right to verify payment information, customer identity, banking details, billing information, and transaction authenticity before accepting an order or releasing products for production or shipment.
The Company may delay, suspend, or cancel an order if payment verification cannot be completed to its satisfaction.
For credit card transactions processed by Evervue USA Inc.:
Credit card payments are subject to the terms and conditions of the applicable payment processor and card issuer.
Orders paid by check may be subject to processing delays until funds have fully cleared the Company’s bank account.
The Company reserves the right to withhold production, shipment, or delivery until payment clearance has been confirmed.
Any returned check, dishonored check, or insufficient funds transaction may result in additional bank charges, administrative fees, collection costs, and order delays.
Customers are responsible for ensuring that wire transfer instructions are followed accurately.
Any payment sent to an incorrect account due to Customer error shall remain the sole responsibility of the Customer.
The Company shall not be liable for losses resulting from incorrect transfer instructions supplied by the Customer or unauthorized modifications to payment instructions not issued directly by the Company.
If any payment is not received when due, the Company may, to the extent permitted by applicable law:
Customers agree to contact the Company and provide a reasonable opportunity to resolve any order/transaction dispute before initiating a chargeback, payment reversal, or banking dispute.
Where a chargeback or payment reversal is initiated without valid legal grounds, the Company reserves the right to:
Nothing in this Section limits any mandatory rights available under applicable consumer protection laws.
Customers agree to contact the Company and provide a reasonable opportunity to investigate and resolve any dispute before initiating a chargeback, payment reversal, or banking dispute.
If a Customer initiates a chargeback, payment reversal, ACH dispute, credit card dispute, or similar payment recovery action while retaining possession of the product, the Company may consider such action a material breach of contract.
To the fullest extent permitted by applicable law, the Company reserves the right to:
Nothing in this Section shall limit any rights available to Consumers under applicable consumer protection laws.
To the fullest extent permitted by applicable law, the Customer shall make all payments due to Evervue in full and without deduction, withholding, counterclaim, set-off, chargeback, recoupment, or offset of any kind.
The existence of any dispute, warranty claim, transport damage claim, alleged defect, delay, shortage, service issue, or other disagreement shall not relieve the Customer of its obligation to make timely payment of all undisputed amounts due under the applicable quotation, invoice, sales agreement, purchase order accepted by Evervue, or other contractual document.
Business Customers specifically agree that payment obligations are independent of any pending claim or dispute and that any claim against Evervue shall be pursued separately through the dispute resolution procedures set forth in these Terms.
Nothing in this Section shall limit any non-waivable rights or remedies available to Consumers under applicable law.
All payments shall be made without deduction or withholding unless required by law.
Where withholding taxes apply, the Customer shall provide all documentation reasonably required by the Company to claim available treaty benefits, exemptions, or tax credits.
The Customer remains responsible for any taxes, duties, customs charges, governmental fees, and regulatory assessments applicable to the transaction unless expressly stated otherwise in writing.
If the Customer fails to make any payment when due, breaches any payment obligation, initiates an unjustified chargeback, payment reversal, banking dispute, or otherwise causes Evervue to incur costs in collecting amounts owed, the Customer shall reimburse Evervue for all reasonable costs incurred in enforcing its rights and recovering such amounts.
Recoverable costs may include, without limitation:
Such amounts shall be recoverable to the fullest extent permitted by applicable law.
Title to the products shall remain with the Company until the Company has received full payment of all amounts due under the applicable order, including the purchase price, taxes, shipping charges, fees, and any other amounts owed by the Customer.
Until full payment has been received, the Company reserves all rights and remedies available under applicable law regarding ownership and recovery of the products.
Nothing in this Section shall exclude, restrict, or limit any mandatory rights or protections afforded to Consumers under applicable laws, including the laws of the United States, Australia, the United Kingdom, the Netherlands and European Union, Hong Kong Special Administrative Region, the United Arab Emirates, Panama, or any other jurisdiction where such rights cannot legally be excluded.
All intellectual property rights associated with the Company’s business, products, services, technologies, designs, websites, content, materials, and branding are and shall remain the exclusive property of the Company and its licensors, affiliates, suppliers, or authorized rights holders.
Nothing in these Terms, any quotation, invoice, order confirmation, sale, delivery, or use of any product shall transfer, assign, license, or otherwise convey any ownership rights in the Company’s intellectual property except as expressly provided herein.
All rights not expressly granted are reserved by the Company.
The names Evervue®, Grand Mirrors™, MirrorVue™, QAIO™, DecoVue™, Ocea™, Cosmos™, CabiTV™, Spectrum™, Cinema™, and any other Company names, logos, trademarks, service marks, trade names, product names, slogans, brand identifiers, icons, graphics, or related branding elements are the property of the Company or its affiliated entities and may be protected under trademark, unfair competition, and intellectual property laws in various jurisdictions.
Customers may not:
Any authorized use of the Company’s trademarks shall inure solely to the benefit of the Company.
The Company’s products may incorporate proprietary technology, industrial designs, engineering designs, product configurations, manufacturing methods, software, firmware, technical specifications, trade secrets, know-how, inventions, patents, patent applications, copyrights, and other proprietary rights.
All product designs, engineering drawings, technical drawings, specifications, renderings, CAD files, shop drawings, design concepts, prototypes, manufacturing processes, and related materials supplied by the Company remain the exclusive property of the Company unless otherwise expressly agreed in writing.
The purchase of a product does not grant the Customer any right to:
Any custom design, engineering work, or project-specific development performed by the Company shall remain the Company’s intellectual property unless otherwise agreed in a separate written agreement.
All content appearing on the Company’s websites, including but not limited to:
is owned by or licensed to the Company and is protected by applicable copyright, trademark, database, trade secret, and other intellectual property laws.
Customers may access and use website content solely for personal, informational, or legitimate business purchasing purposes.
Except as expressly permitted by applicable law or with prior written authorization from the Company, no person may:
Any information, feedback, suggestions, ideas, reviews, comments, recommendations, or other submissions voluntarily provided to the Company regarding products, services, technology, designs, or business operations may be used by the Company without restriction, compensation, or attribution to the extent permitted by applicable law.
The Customer represents and warrants that any submitted content does not infringe the intellectual property rights of any third party.
Any unauthorized use of the Company’s intellectual property may result in:
Certain products, software, operating systems, applications, components, content, or technologies supplied by the Company may be subject to third-party intellectual property rights and licensing terms.
Nothing in these Terms shall grant the Customer any rights beyond those provided by the applicable third-party license agreements.
Any person who believes that their intellectual property rights have been infringed by content appearing on the Company’s websites or products should notify the Company in writing and provide sufficient information to permit investigation of the claim.
The Company reserves the right to remove, restrict, or modify content where appropriate and in accordance with applicable law.
The provisions of this Section shall survive the termination, completion, cancellation, expiration, or performance of any transaction, order, agreement, or relationship between the Customer and the Company.
To the fullest extent permitted by applicable law, the Company’s total liability arising out of or relating to any product, service, quotation, order, contract, warranty claim, delivery, delay, website use, or other transaction shall be limited to the amount actually paid by the Customer to the Company for the specific product or service giving rise to the claim.
Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.
To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or economic damages arising from or related to the purchase, use, installation, operation, maintenance, repair, delay, or inability to use any product or service.
This exclusion includes, without limitation:
The Company shall not be liable for damages, losses, injuries, costs, or expenses arising from:
Customers are solely responsible for ensuring that products are installed and used by appropriately qualified professionals where required.
The Company does not guarantee compatibility with third-party products, software, hardware, home automation systems, applications, operating systems, network environments, or technologies unless expressly confirmed in writing.
The Company shall not be liable for losses, expenses, delays, or damages arising from incompatibility with third party products or services.
The Company shall not be liable for any damages, losses, penalties, liquidated damages, project delays, business interruption, or additional costs arising from:
Delivery dates and lead times are estimates only unless expressly guaranteed in writing.
The Company shall not be liable for errors, defects, delays, costs, or losses arising from:
Customer approval of drawings, specifications, measurements, or production documents constitutes acceptance of responsibility for the accuracy of such information.
While the Company endeavors to provide accurate information, the Company does not warrant that its websites, product descriptions, technical information, images, specifications, pricing, or other content are error-free, complete, current, uninterrupted, or free from inaccuracies.
The Company reserves the right to correct errors and omissions without liability.
The Company shall not be responsible for acts, omissions, products, services, delays, failures, or conduct of third parties, including but not limited to:
Any claim relating to third-party services must be pursued directly against the applicable third party.
Except where prohibited by applicable law, the Company’s aggregate liability arising from any claim, dispute, or cause of action shall not exceed the amount actually paid by the Customer to the Company for the product or service that is the subject of the claim.
Where multiple products are purchased, liability shall be limited to the specific product directly giving rise to the claim.
For Business Customers, the Company expressly excludes liability for:
Business Customers acknowledge that they are better positioned to insure against such risks.
Customers shall take reasonable steps to mitigate and minimize any loss, damage, cost, or expense arising from a product issue, delivery issue, warranty claim, or other dispute.
The Company shall not be responsible for losses that could reasonably have been avoided through mitigation efforts.
Nothing in this Section shall exclude, restrict, or limit any liability that cannot legally be excluded or limited under applicable consumer protection laws, including applicable laws in the United States, Australia, the United Kingdom, the Netherlands and European Union, Hong Kong Special Administrative Region, the United Arab Emirates, Panama, or any other jurisdiction where such rights are protected by law.
Where applicable law provides Consumers with non-excludable guarantees, warranties, remedies, or rights, this Section shall be interpreted and applied only to the maximum extent permitted by such law.
To the fullest extent permitted by applicable law, Evervue shall not be liable for any loss of profits, loss of revenue, loss of business opportunity, loss of contracts, loss of goodwill, loss of anticipated savings, business interruption, operational downtime, project delays, loss of use, loss of occupancy, loss of productivity, reputational damage, or any indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to:
This limitation shall apply regardless of whether such damages arise in contract, tort, negligence, strict liability, statute, or otherwise, and regardless of whether Evervue has been advised of the possibility of such damages.
To the fullest extent permitted by applicable law, the Customer agrees to defend, indemnify, and hold harmless the Company, its parent companies, subsidiaries, affiliates, directors, officers, shareholders, employees, agents, representatives, contractors, distributors, successors, and assigns from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, judgments, settlements, penalties, fines, costs, and expenses, including reasonable legal fees and professional costs, arising out of or relating to:
Where products are manufactured, modified, engineered, or customized based on specifications, drawings, measurements, designs, instructions, branding, logos, trademarks, artwork, or other information supplied by the Customer, the Customer shall be solely responsible for ensuring that such materials do not violate any law or infringe any third-party rights.
The Customer agrees to indemnify and hold harmless the Company against any claims arising from the manufacture, supply, use, or sale of products produced in accordance with Customer-provided requirements.
The Customer shall promptly reimburse the Company for any losses, damages, costs, expenses, settlements, judgments, or legal fees incurred by the Company in connection with any claim covered by this Section.
The Company reserves the right to assume the exclusive defense and control of any matter subject to indemnification, and the Customer agrees to cooperate fully in such defense.
The obligations contained in this Section shall survive the completion, cancellation, termination, expiration, delivery, warranty period, or performance of any order, agreement, transaction, or business relationship between the Customer and the Company.
Nothing in this Section shall require a Consumer to indemnify the Company to the extent such obligation is prohibited or restricted by applicable consumer protection laws.
The Company shall not be liable for any failure, delay, interruption, suspension, or inability to perform any obligation under these Terms, any quotation, order, invoice, sales agreement, warranty obligation, or other contractual arrangement where such failure or delay results from events or circumstances beyond the Company’s reasonable control (“Force Majeure Event”).
Force Majeure Events include, but are not limited to:
Force Majeure events shall not constitute grounds for cancellation, chargebacks, penalties, damages, compensation, or breach of contract claims against Evervue, except to the extent otherwise required by applicable law.
Where a Force Majeure Event occurs, the Company may:
Any contractual deadlines, production schedules, lead times, delivery estimates, or performance obligations shall be automatically extended for a period reasonably necessary to address the effects of the Force Majeure Event.
The Company shall not be liable for:
If a Force Majeure Event continues for an extended period and materially affects the Company’s ability to perform its obligations, the Company may, upon written notice to the Customer:
The Customer shall remain responsible for payment of products, materials, services, engineering work, procurement costs, labor, and other expenses incurred by the Company prior to such cancellation or termination.
The Customer acknowledges that the Company’s products may involve international manufacturing, sourcing, procurement, and transportation activities.
Accordingly, delays caused by:
The Company shall use commercially reasonable efforts to notify affected Customers of any significant Force Majeure Event affecting production, shipment, delivery, or performance, although failure to provide such notice shall not affect the Company’s rights under this Section.
Nothing in this Section shall exclude, limit, or restrict any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
This Section applies to all purchases made by Business Customers, including corporations, partnerships, government entities, contractors, developers, architects, designers, consultants, resellers, distributors, hospitality operators, healthcare institutions, and other commercial purchasers.
Business Customers acknowledge that purchases are made for commercial, professional, industrial, institutional, development, resale, or business purposes and not for personal, household, or consumer use.
Business Customers are responsible for conducting their own due diligence regarding product suitability, technical specifications, installation requirements, regulatory compliance, and intended use.
Business Customers acknowledge that they have not relied upon any representation, warranty, statement, forecast, estimate, or promise not expressly set forth in these Terms, a written sales agreement, approved quotation, or written communication issued by the Company.
Business Customers acknowledge that custom manufacturing, international shipping, project scheduling, construction coordination, and supply chain activities involve commercial risks that are allocated between the parties under these Terms.
Unless expressly authorized in writing, Business Customers may not represent themselves as authorized distributors, dealers, service providers, agents, or representatives of the Company.
The provisions of this Section shall survive completion, cancellation, termination, or expiration of any transaction between the parties.
The Customer agrees that communications between the Customer and the Company may be conducted electronically.
Electronic communications include, but are not limited to:
To the fullest extent permitted by applicable law, electronic signatures, electronic approvals, digital acknowledgements, email confirmations, and electronic records shall have the same legal force and effect as original handwritten signatures and paper documents.
The Customer consents to receiving quotations, invoices, order confirmations, contracts, notices, policies, warranty information, technical documents, and other communications electronically.
The Customer is responsible for maintaining copies of electronic communications and records relevant to their transactions with the Company.
The Customer shall ensure that contact information provided to the Company remains accurate and current. The Company shall not be responsible for failed communications resulting from inaccurate or outdated contact information.
The Company’s collection, use, storage, processing, disclosure, and protection of personal information are governed by the Company’s Privacy Policy, as amended from time to time.
By accessing the Company’s website, requesting quotations, placing orders, purchasing products, or otherwise interacting with the Company, the Customer acknowledges that personal information may be collected and processed in accordance with the Privacy Policy and applicable data protection laws.
The Privacy Policy is incorporated into these Terms by reference and forms part of the contractual relationship between the Customer and the Company.
Customers are encouraged to review the Privacy Policy available on the Company’s website for additional information regarding data collection, data processing, international transfers, security measures, cookies, marketing communications, and privacy rights.
These Terms, together with any quotation, invoice, order, contract, warranty claim, purchase, or transaction with the Company, shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to conflict of law principles.
Nothing in these Terms shall exclude, limit, waive, or restrict any mandatory rights, guarantees, remedies, protections, or obligations that cannot legally be excluded under applicable consumer protection laws in the jurisdiction where the Customer resides or where the transaction occurs.
Without limitation, Customers may be entitled to protections under:
For Business Customers, California law shall apply to the maximum extent permitted by applicable law unless otherwise agreed in writing by the parties.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to any transaction governed by these Terms.
Before commencing formal legal proceedings, the parties shall first attempt in good faith to resolve any dispute, claim, controversy, or disagreement arising out of or relating to these Terms, any order, purchase, warranty claim, product, or transaction through direct negotiations.
Either party may provide written notice describing the dispute and requesting negotiations.
If a dispute cannot be resolved through negotiation within thirty (30) days, either party may request that the dispute be submitted to confidential mediation before a mutually agreed mediator.
Participation in mediation shall not prevent either party from seeking interim relief where necessary to protect its rights.
If negotiation and mediation fail to resolve the dispute, the Company may elect to submit the dispute to binding arbitration administered by a recognized arbitration institution in a mutually agreed location.
The arbitration shall be conducted in the English language and the decision of the arbitrator shall be final and binding upon the parties.
Where arbitration is not elected, prohibited by law, unavailable, or otherwise unenforceable, the parties agree that the state and federal courts located in California, United States shall have exclusive jurisdiction over any dispute arising under these Terms.
Nothing in this Section shall prevent the Company from seeking injunctive relief, equitable remedies, debt collection remedies, intellectual property protection, or enforcement actions in any court of competent jurisdiction.
Consumers shall retain any rights to bring claims before courts, tribunals, regulators, or consumer authorities where such rights cannot legally be waived under applicable law.
If any provision of these Terms is determined by a court, tribunal, arbitrator, or governmental authority of competent jurisdiction to be invalid, unlawful, unenforceable, or void, that provision shall be severed from the remaining provisions to the minimum extent necessary.
The remaining provisions shall remain in full force and effect and shall continue to be enforceable to the fullest extent permitted by law.
Where permissible, any invalid or unenforceable provision shall be interpreted, modified, or replaced to most closely reflect the original intent of the parties.
These Terms, together with the Privacy Policy, Warranty Policy, Shipping & Delivery Policy, and Return, Refund & Cancellation Policy, approved quotations, invoices, order confirmations, approved shop drawings, sales agreements, and any other documents expressly incorporated by reference, constitute the entire agreement between the Customer and the Company with respect to the subject matter hereof.
These documents supersede all prior discussions, negotiations, communications, understandings, proposals, representations, agreements, and arrangements, whether oral or written, relating to the same subject matter.
No amendment, modification, waiver, or variation of these Terms shall be binding unless made in writing and approved by an authorized representative of the Company.
Questions, notices, claims, requests, legal correspondence, and communications regarding these Terms may be directed to the applicable Evervue entity responsible for the transaction.
The Company may update its contact information from time to time by publishing updated information on its website.
Customers are encouraged to verify current contact information before sending legal notices or important communications.
Any notice required under these Terms shall be deemed delivered when actually received by the intended recipient.